Find the most updated status of your order through the&nbsp;<a class="link" style="border-width: 0px; border-style: solid; box-sizing: inherit; background-color: #ffffff; color: #489acf; text-decoration: inherit; font-size: 16px; cursor: pointer; overflow: hidden; font-family: montserrat, arial, sans-serif;" href="https://www.michaels.com/track-my-order">Track Your Order</a>&nbsp;page!

Where is my order?

<span style="color: #172b4d; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 14px; letter-spacing: -0.07px; white-space-collapse: preserve; background-color: #ffffff;">Where required by law, a bag fee is automatically charged for Buy Online, Pick-Up In Store and Same Day Delivery Orders.

I live somewhere with a plastic bag ban. Will I be charged for the use of bags with my order?

We offer refunds on shipping charges for damaged or lost shipments. You may start your return in your&nbsp;<a style="color: #3598db;" href="https://www.michaels.com/buyertools/order-history">Order History</a>&nbsp;page. If you have not yet created an account, you can track your order on the&nbsp;<a style="color: #3598db;" href="https://www.michaels.com/track-my-order">Track My Order</a>&nbsp;page, create your new account, and then start your return.&nbsp;View our full&nbsp;<a style="color: #3598db;" href="https://www.michaels.com/return-policy">Return Policy</a>.

Do you refund shipping charges for returns?

Oversized items, express shipping and same day delivery orders have additional shipping fees. This is indicated on each product page and in your order details page before completing your purchase. View our&nbsp;<a style="font-family: 'Segoe UI', sans-serif; font-size: 13.5pt;" href="https://www.michaels.com/shipping-policy">full shipping policy</a>

Why am I being charged for additional shipping?

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No. You have the option to check out as a guest; creating an account is optional. Signing up for a Michaels.com account is a convenient way to keep track of your order history, and favorite products. A&nbsp;<a class="link" style="color: #489acf; cursor: pointer; overflow: hidden; box-sizing: inherit; background-color: #ffffff; font-family: montserrat, arial, sans-serif; font-size: 16px;" href="https://www.michaels.com/buyertools/dashboard">Michaels.com account</a> is required to link any Rewards information online.
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Do I have to register for a Michaels.com account to place an online order?

A pending authorization will appear on your online statement when the order is placed. Items will be charged or posted when they are ready for pickup in store or when they are shipped. You may see multiple charges if your order is split into multiple shipments or delivery methods.

When will my order be charged?

Yes! If you are experiencing issues, please ensure you have the most updated version of the app installed.

Can I shop Online through your App?

No. We are not able to edit the shipping address on completed orders.

Can I change the shipping location on my order?

Orders may be cancelled due to product availability or because we are unable to successfully process the payment. For store pickup or curbside orders, the order may also be cancelled if it isn&rsquo;t picked up within 5 business days.

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Online Order Questions

Where is my order?

Questions & Answers

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