OUR MUGS -We offer our mugs in 11oz and 15oz -Dishwasher and Microwave safe -This item is professionally printed by us in Miami Florida -It is glossy white and premium hard coated, which helps retain the quality of the mug through daily use -High quality sublimation process, only using premium materials commercial suppliers -The design will not peel, fade or crack SHIPPING TIME -Production is on average 1-3 business days. -We ship via USPS -All orders come with tracking via USPS.com -Delivery times are dependent on region and USPS processing times. Once we have shipped an item, delivery is set by USPS. -All our mugs are packaged safely so that your item will not move around during shipping.