Honor the memory of your beloved pet with this personalized pet loss gift customized with your pet's name and special message. • PHOTO -- Uses 4"x6" photo. Photo is NOT included. • FRAME - You will receive a professionally printed 8“x10” mat FRAMED in our quality wood frame. Mat has beveled opening for your 4"x6" photo (not included). Outer frame dimensions are 10.75“ x 8.75” x 3/4". Real glass protects the mat. Frame includes removable easel back with stand and wall hangers. • REFUNDS - Please contact us if you receive your frame and there is an error. If the error is on our part, we will send out a replacement immediately. Unfortunately we are not able to refund if the frame was made as submitted. Please double check all spellings and years prior to placing the order.